CarMax advertises its vehicles as carefully inspected and reconditioned. CarMax claims to spend “12 hours, on average,” inspecting and reconditioning each used vehicle and that each vehicle “undergoes a rigorous 125+ point inspection.” CarMax advertises that “a CarMax car is scrutinized like no other,” and “every car is brought to our high standards.
Many of our clients have found that they did not receive a vehicle that was a higher-quality, “Certified” vehicle. For instance, the vehicle may have been in a prior accident, and have unrepaired damage. Or, the vehicle may have undisclosed prior rental history. If you purchased a vehicle from CarMax, and later discovered substantial problems with the vehicle, you may have a claim against CarMax for violating the Car Buyer's Bill of Rights.